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Terms and Conditions


Your use of our website-east, is governed by these terms and conditions, as updated from time to time. These Terms constitute a legally binding agreement between you and East Lifestyle. provides various online services ("Services") through this website, one of which gives users the ability to purchase original furniture("Products"). When a user places an order, agrees to ship the relevant Products to the user, and is entitled to payment for Services rendered and products delivered.

These Terms are subject to change without notice. . It is urged that you regularly check for changes made to the same from time to time. By using this website you hereby consent that you have read and fully understand the Terms and conditions listed here and that you agree to be bound by these terms and conditions. Please read these conditions carefully.


Please review our Privacy Policy to understand our practices.


We assure you that we do not, at any point, sell, trade, or rent your information to others. Your information will remain confidential with us.



All content or data included in or made available through, is the property of and/or our content suppliers. This material is protected by both Indian and worldwide copyright laws. 


East Lifestyle is the sole owner and lawful licensee of all the rights and interests of the website. As part of the Terms of using this website, you agree not to infringe upon any or all of the title, ownership, and intellectual property rights of (including but not limited to all rights, trademarks, copyright, related rights, patents, designs, know-how, text, content, graphics, icons, and hyperlinks).

You agree that you shall not use, reproduce or distribute any content from the website without obtaining authorization from east lifestyle. 

As a user of the website and Products, you may post reviews, comments, photos, and other content; send Gift Vouchers and other communications; submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, an invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, or otherwise harmful material. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. has the right but not the obligation to monitor and edit or remove any activity or content.
We take no responsibility and assume no liability for any content posted by you or any third party. If you at any time violate these Terms, you may be held legally liable. If at any time you come across any violation of these Terms, please report it immediately to


You hereby agree to be solely responsible for maintaining the confidentiality of your account information and password on Per these Terms, you are responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You have the right to purchase products through with a credit/debit card or other permitted payment methods. However at all times, reserves the right to refuse service, terminate accounts, remove or edit content, and/or cancel orders at its sole discretion.
Setting up an account implies consent for the subscription of our newsletter. You are automatically subscribed to our newsletter upon the creation of an account.


You hereby agree to indemnify and save, our affiliates, directors, officers, and employees harmless, from any losses, claims, or liabilities (including legal costs on a full indemnity basis) which may arise from your use of You further agree to indemnify and save, our affiliates, directors, officers, and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties, relating to information about such third parties and/or any of their goods and/ or services. You agree that is not responsible and shall have no liability to you, for any material posted by others, including defamatory, offensive or illicit material, and that the risk of damages from such material rests entirely with you. reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with in asserting any available defenses.


While at we make every attempt to ensure that the information on the website is accurate, makes no claims regarding the quality, accuracy, or completeness of any data, information, Product or Service. In no event shall be liable for any direct or indirect damages, or any other damages not hereby specified, resulting from your use or your inability to use the Services; from unauthorized access to or alteration of your data; or from any other matter relating to the Services, including but not limited to damages for loss of use, data or profits, from the use or performance of website or associated Services. will not be liable for the delay or inability to use the website or related Services, the failure to provide Services, or issues otherwise arising out of the use of the website, whether based on contract, negligence, strict liability or otherwise. As per these Terms you consent and agree that any material obtained through the website is done entirely at your own risk, and that you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material.


Product Specifications might change over time and as per requirements. Please note most products are handmade and hence variations in size, finish, color, etc may occur. The measurements of all products made by us will be as accurate as possible, but are nevertheless approximate.

Leather Products are made from quality natural leather and accordingly they may not be uniform in color or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and with exposure to sunlight and heat. 

Also we cannot accept any responsibility for fading or discoloration, due to exposure to direct or indirect sunlight or due to exposure or contact with any chemicals sprayed nearby or applied directly.

Polish Finishes and Grains of wood  will vary from product to product as wood is a natural product and will have it's natural timber variations.

All products on are described in great detail on their respective product pages, and it is our goal to be as accurate as possible. However, mistakes may happen. therefore does not guarantee that product descriptions or other content on are always accurate, complete, reliable, current, or error-free. 

We further understand your concern for quality and craftsmanship and for this purpose we have showcased some of our products at our Studio. You are most welcome to visit and experience the various products that you may be interested in purchasing.


If for any reason an order is delayed, or is unable to be placed for manufacturing (for example due to problems in manufacturing, quality control, or otherwise), we commit that we will do our best to notify you immediately. 


When you place an order with us, the order confirmation is contingent on receiving the full payment. Once we have sent you an email confirming receipt of the payment your order represents an agreement with us to produce a Product for you. Any Products, even on the same order, that we have not confirmed in an email, do not form part of that contract.

At no point will be held liable for any losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure.

Before you place an order with us, it is your responsibility to check and determine your ability to receive the said Products. This includes, but is not limited to, making sure that the Products you ordered from us can be easily transported through the front door of your house, apartment or room, stairways, doors; that they can easily enter into your preferred room or location; and that they can easily fit inside that location. While delivery representatives will do their best to aid you in positioning these products into your preferred location, any other issues that could make the delivery more complicated or difficult to process will be handled at your expense and will not at any time be the responsibility of

Further, correct and reachable telephone number, delivery address and email address are all required in order to ensure a successful delivery of your item. During the checkout process, all information asked on the checkout page must be filled in accurately. 


All prices are in Indian Rupees (Rs.) and are payable in Indian Rupees (Rs).  The delivery charges will be added upon checkout before making payment and appear after you have entered your delivery details. 

East Lifestyle also reserve the right to change prices at any time without notice, however, such changes will not affect orders in respect of which we have already sent you a confirmation by email.

With respect to items sold by, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


You may make the payment for your order in 4 ways :

1)Bank Transfer : You can make a physical or online transfer into our bank account.

2)Credit /debit card through our payment gateway provider on our website.

3) UPI payment through Gpay or phone Pay


4) Razor Pay payment Link : we will share the payment link once the order is confirmed and placed with us.  

After you have provided all the necessary information required for payment and clicked on the “Confirm order” button, your order will be confirmed contingent to receipt of payment. After receipt of the full payment of the order, you will receive an email from us confirming the receipt of payment and that your order has been processed.

We may choose to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or by reason of unwinding or suspending any transaction after processing has begun.

DELIVERIES delivers PAN INDIA .All delivery charges are mentioned on the website depending on your delivery location.

Please contact us on our customer support helpline number: +91-80-4052-4200 or drop an email to to confirm whether we can arrange for delivery to your desired city and for getting a delivery estimate. Special delivery prices are applicable depending on delivery location and order size. 

The delivery timeframes communicated by are estimates, and depend on a variety of factors beyond our control, including but not limited to production delays, shipping delays, government delays and various forces of nature. While it is our goal to exceed your delivery expectations, in no event will be liable for deliveries going beyond the estimated timeframe.

Delivery lead times may vary depending on the products that you have ordered. Our on-demand production model may range from 4 to 16 weeks on average, depending further on the quantity of orders and on the availability of transport facilities at the time. This is only an average estimation, and some deliveries can take longer or, as is our goal, delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. 

The delivery charges will be added upon checkout before making payment and after you enter your delivery details. 

Once the Product is ready to be delivered, you are required to take delivery on the date and place agreed between us. If for any reason whatsoever you are unable to accept delivery, other than on account of our Returns Policy, we reserve the right to charge you an additional re-delivery fee prior to making the re-delivery. This payment will be due before re-delivery.

We reserve the right to make delivery of the Products by installments. We will inform you before dispatching your shipment. Extra delivery charges may be applicable in some cases.

FORCE MAJEURE shall in no event be held responsible for delay and/or non-provision of Services or Products or unavailability of the Website for any reason whatsoever,including but not limited to events beyond the reasonable control such as Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, government actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.


Per these Terms, you agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of and your purchase of Products and/or Services through Any infraction of the Terms and conditions shall be governed by relevant Indian laws without regard to any conflict of law provisions of your domicile residence or physical location. At our discretion, we may report any infractions or violations relating to the agreement to appropriate authorities. You and each agree to submit to the personal and exclusive jurisdiction of the courts located within India and/or relevant worldwide locations as deemed appropriate by 


We work really hard to provide you with the best quality products. In the rare cases our Products have any damages/defects, please read below :

If the product is damaged/defected in any way, please know that we are extremely sorry to hear this. Our quality assurance process includes extensive checks during manufacturing and before shipment, in order to drastically reduce the chances that you will get a defective or damaged item. But if your product still has any damages/defects at the time of delivery, please follow our returns procedure.

Return Procedure: 

Our delivery process is designed to do a final check for damages on your behalf.

Please make sure to confirm that there are no damages/defects before you sign off for delivery. Once you sign off on delivery, you consent and agree that the products were delivered to you without any damages/defects and that the sale is full and final. If you do find any issues, please notify our delivery manager right away. Once you sign off on delivery, we will assume that the products were delivered to you without any damages/defects.

As per these Terms, you hereby consent and agree that in all cases, will make the final judgment on whether an item has a defects/damages of any kind.

For Cancellation of Order:

Since we are custom makers, we only manufacture items that you have ordered. For this reason, we cannot offer exchanges or cancellations of any kind at this time.


We reserve the right to withdraw or amend the Services and Products that we provide on our website without notice. We also reserve the right to restrict access to some or all parts of our website for registered or unregistered users. You are solely responsible for making the necessary arrangements to have access to our website, and for ensuring that any and all persons who access our website through your internet connection are both aware of these Terms, and comply with them. At no point shall we be liable or responsible for any reliance placed upon any commentary or other material that is posted on our website, by any visitor to our website, or by anyone who may be informed of any of its contents.

We update our website on a regular basis, and thus may change the contents at any time. If needed, we may take action to suspend access to our website, or shut it down indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update given material. 

You may not at any point knowingly introduce viruses, trojans, worms, logic bombs or other material that are malicious or technologically harmful. You may not at any point attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You may not at any point target our website via a denial-of-service attack or a distributed denial-of service attack.

At no point shall we be liable for any loss or damage caused by a distributed denial-of-service attack, virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or due to your downloading of any material posted on it, or on any website linked to it. You may link to our website, but you may not at any point frame our website into another website, or establish a link from a website that you do not own. If you do establish a link to a website that you own, then that website must comply at all times with our Terms and content standards. 

Indian courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by relevant laws, as determined by


We respect your privacy.  We assure you that the user or customer information collected through accessing, using, browsing or otherwise of the instant website, is safe, kept on a secure server and fully compliant with all of the relevant consumer laws. All payment transactions are made only through encrypted SSL technology.

Note: Our privacy policy is subject to change from time to time without notice. To make sure you are aware of the changes, please review this policy periodically. Further, this privacy statement does not apply to our business partners, affiliates or other third parties. Please review the privacy statements of the other parties with whom you may interact.

Information collected: 

1. Contact details such as  name, email address, phone number and shipping address.

2. Your transaction or banking details such as credit /debit card number, cardholder name, expiration date and CVV and/or other information as required for internet banking or other payment instruments is not held by but is held by our Payment Gateway partner (PAYU). Our payment gateway partner is "Razor Pay" which ensures the highest standards of protection and security for your information.

3. Cookies: Cookies is a piece of data stored by a website within a browser which enable the browser to remember information specific to a given user such as clicking particular buttons, logging in, or having read certain pages on our site. All leading Internet companies such as Amazon, Yahoo, Google and Facebook use cookies. You can set your browser to notify you when you are sent a cookie, and you can decide whether or not to accept it.

4. Third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information etc.

5. Email communication by any user or customer directly such as product enquiry, order and transaction related information, disputes or complaints et

We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties. By user or customer information or personal information, as used above, we mean-

1. We use some of the user and customer information to understand customer behavior and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities.

2. We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We will provide you the option to opt-out of such services.

3. Cookies would be used to provide a customized experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

4. We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyze customer preferences, buying patterns and behavior at an aggregate level.

5. We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public . provides all users with the opportunity to opt-out of receiving non-essential communications from us on behalf of our partners, and from us in general, after setting up an account. 

Questions, comments and requests regarding this privacy policy can be sent to:


If you would like to get in touch with our customer service team, you can either contact us by sending an email at or call us at : +91-80-4052-4200. We are available Mon - Sat ; 10:00 Am to 7:00 Pm.

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